SBB – They’ll Break Your Heart

you try with ADSL, instead? (If your phone line/switchbox supports it.)

About a year ago, I gladly refused their (cable Internet) offer, although a friend of mine, IT expert, wholeheartedly recommended a cable option as more advanced than an (A)DSL one. My decision was led by (a simple) examination of the available offer, as presented on the web sites. SBB's web site was among the technically poorest, not to mention "call centre" as a single "communication" channel with technical support service.

Soon after I successfully installed my ADSL modem, I decided to "rent" web domain (for business purpose). Now, SBB was the cheapest offer. But, it took a couple of weeks to get a proper invoice from them. Firstly, to learn their fax number, after to learn their phone number (first invoice was without complete bank account No). Finally, I succeeded, but, still, I might expect problems to renew annual subscription in spring.

Finally, I got rid of SBB's cable TV service, and switched to their competition, but for TV purposes only. I can't say that their TV provision is bad, but, simply, I wanted to try out another cable provider, and possibly their cable Internet, as optional to the existing ADSL (very good experience, so far).

PS: I didn't mention any company names beside the subject (of yours) one. They don't pay me for that. For such details, you can send me a (direct) email.

That's heartbreaking, but how would you dub this: in September, SBB promised they would provide my neighborhood with internet access in "five days to two weeks", so that we dummies might start using their cable tv. Two weeks later, they said, "in about a month". In Novemeber, they said "by the end of the year". Couple of days ago, it was "by June". And I was so lost for words that I forgot to ask, "June 2007"? I think that's what they meant.

Someone should publicly shame these morons, but in Serbian. They won't read this. Can't read this. Don't care what this says.

I assume you´ve already understood that this way of doing business is the rule here, not an exception.
And I dare to give you an advice: people like to say "no problem!" for any situation. My experience: whenever you hear "no problem!" you can be sure that problems are just starting.

A mopnth ago, I contacted SBB for cable internet installation. That was because of my nightmare experience with another cable-internet provider, Beogrid. SBB operater gave me the phone number of some guy for technical installation. I was supposet to call him to set the term. So I called him, and he said Tuesday, maybe Wednesday. Bat it wasn't Tuesday nor Wednesday. Finally, we agreed for Friday, 7 pm. So I came on the spot Friday at 7 pm. And at 7:30 I received phone call. It was Nikola, the cable guy. He informed me that he was not comming, because his car was not yet fixed at the car-service. "Could we postpone the thing for tomorrow, 12:00?", he asked. Ok, so be it.
So, you can imagine me sitting and waiting for him Saturday at noon. But I suspect you already know the plot. At 12:30 on Saturday, I received another phone call from him. Could we arrange the next term at Monday?
No, we could not. Monday I called the SBB call service, and asked to send me another guy, if possible easier to catch. They took my phone number, and promissed to call me in the morning. That was three weeks ago, but that morning still did not come.

I hope they also found time to read that I called them morons. Irresponsible, inept, tardy, lazy, complacent.

Once ago Serbian major trading company had a daughter company in London, well established for more than 40 years, just across Hamley's store in Regent Street.
As I started there in January 1992, first thing I have learned from our (already experienced) local English staff was a cheerful comment in serbian language: "Nema problema - samo komplikacije"...
Speaking of Belgrade, my family and myself are more than happy with 24 hrs ADSL connection through Sezam Pro for more than a year (router, 3 PC's. We're no more than customers, yet I strongly beleive they deserve this add. We still have to pay our monthly invoice - and keep on googling unLtd.

Telenor doesn't have a good track record in "broadband", either, in fact they've decided to only concentrate on the business market and mainly cater to it. And Nextel has this endless queue for telephone support too. In short, it is cold comfort to hear it, but this is not just a"Serbian thing". As to the US telephones, -well, let's not even get into that one!

Just for the record,

SBB is very close to present Serbian Minister for Capital Investments.

You will agree that that explains certain things.

SBB sucks!
Telekom sucks!
arrest the cheaters!!!